FAQ

A Sim Pass is a 5-digit, single-use code that gets a learner into a simulation without a username and password. Where the pass was generated decides where the learner lands: on the classroom's simulation menu, or straight inside one career's sim.

The planner lives on the Train tab of Curriculum Resources, not as a separate download. How to open it.

Transfr's codes and credentials look alike. What each opens, how long it lasts, and where to find it.

Steps differ by who you are and what you're opening: Dashboard, Trek VR, Train, or Learner Dashboard.

Yes. A Quest 3S can cast to a TV, browser, or Fire TV so the class can watch. What to check if it fails.

Reach Transfr Support by email or phone, what to include, and self-service fixes for common issues.

The quickest tell: classroom codes work for Trek, not for Train. How to check which you have.

Yes. Choose a language and toggle captions from the simulation board; ask support about per-sim coverage.

Headsets need specific network access to run sims and sync. Where to find the exact requirements.

Usually a power issue. Work through charging, cables, and a hard power cycle before contacting support.

A Program is the classroom-level container for a Course. How Programs, Courses, and Course Builder fit.

A Program Classroom holds one Program, gets its own tabs, and locks fields if you're rostered.

Three things to check: your Wi-Fi connection, which App Library tab you're on, and a device restart.

Usually a sync delay, a Gradebook filter, or a Progress-tab date range, not lost data. How to check each.

The Dashboard doesn't show MAC addresses. Transfr supplies them on request, singly or in a batch.