How Do I Contact Support?
Reach Transfr Support by email or phone, what to include, and self-service fixes for common issues.
For: Admins, Instructors, and IT staff who need help beyond self-service articles
Reach Transfr Support by email at technicalsupport@transfrvr.com or by phone at 646-466-2600, Monday–Friday, 8am–8pm ET. The sections below cover what to include in a request and where to look first for the questions we hear most.
What to include in your request
A request with these details gets resolved faster, because our team doesn't have to follow up with clarifying questions before starting:
- Organization name — the name your Transfr account is registered under.
- Classroom code — shown on the classroom's detail page in the Dashboard.
- Headset serial number or device name — if the issue involves a specific headset, this lets us pull its history.
- What happened, and when — the exact screen, message, or behavior, and the date and time it occurred.
- What you've already tried — any troubleshooting steps taken already, so we don't ask you to repeat them.
If a class is running right now and a headset won't connect or a learner can't sign in, gather these details as you go — it saves time on both ends once you do reach out.
Check these articles first
These cover the questions our team hears most often, and most resolve faster than waiting on a ticket reply:
- How do learners log in to the Transfr Trek app?
- How Do Learners Log Into Transfr Train?
- How to View and Monitor Device Status
- How do I cast a headset to a TV, browser, or screen?
Contact Transfr Support
For anything not covered by an article, reach us directly:
Email: technicalsupport@transfrvr.com
Phone: 646-466-2600
Hours: Monday–Friday, 8am–8pm ET
Related articles
Still need help?
Contact our support team — Monday–Friday, 8am–8pm ET, 646-466-2600, technicalsupport@transfrvr.com.
Last updated: July 30, 2026
