Completed sim isn't showing in the dashboard
Usually a sync delay, a Gradebook filter, or a Progress-tab date range, not lost data. How to check each.
For: Instructors and admins reviewing learner progress
Most of the time, a "missing" completed sim hasn't actually disappeared — the headset hasn't synced yet, or a filter on the page is hiding it. Check the causes below before assuming data was lost.
The headset was offline when the learner finished
A sim only reports to the Dashboard once the headset reconnects to the internet and syncs. If a learner completed a sim on a headset with a weak or no connection, the session sits on the headset until it goes back online.
- Confirm the headset now has a working internet connection.
- Reopen the app on the headset briefly to let it sync in the background.
- Check the Dashboard again after a few minutes. Success looks like the sim appearing in Progress or Gradebook without any other action needed.
Gradebook is showing one module at a time
For Train classrooms, the Gradebook displays results one module at a time. An empty-looking Gradebook is usually the module filter pointing at a module the learner hasn't touched, not missing data.
- On the classroom's Gradebook tab, check which module the filter is currently set to.
- Switch the filter to the module the learner actually completed.
Check the Progress tab's date range
The Progress tab's date filter defaults to the trailing 30 days rather than all-time data. If the sim was completed outside that window, it won't show until the range is widened.
- On the Progress tab, open the date filter.
- Expand the range to cover the date the sim was completed.
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Still need help?
Contact our support team — Monday–Friday, 8am–8pm ET, 646-466-2600, technicalsupport@transfrvr.com.
Last updated: July 30, 2026
