How do I log in to Transfr?
Steps differ by who you are and what you're opening: Dashboard, Trek VR, Train, or Learner Dashboard.
For: Staff and learners
Login steps depend on who you are and what you're opening. Staff sign in to the Dashboard. Learners sign in to Trek VR in the headset, to Train, or to the learner web dashboard — each has its own methods, listed below.
I'm staff, logging into the Dashboard
Dashboard staff (Super Admin, Admin, Instructor, or Reporter) sign in from the Dashboard sign-in page using a username or email and password, or one of three SSO options: Clever, ClassLink, or NYC DOE. See the Dashboard login guide for the sign-in page layout and troubleshooting steps.
I'm a learner, logging into Trek in the headset
Trek VR supports three login methods: a personal account, a classroom code, or a Sim Pass. Which one a learner uses depends on how the classroom is set up. See the Trek learner login guide for how each method works inside the headset, or the Trek SSO guide if your organization signs in through Clever, ClassLink, or NYC DOE.
I'm a learner, logging into Train
Train supports exactly two login methods: username and password, or a 5-digit Sim Pass. Classroom codes work for Trek but not for Train — if a learner is entering a classroom code and it isn't accepted, that's why. A Sim Pass is single-use and expires 3 days after it's generated. Train doesn't save credentials between sessions, so learners re-enter them every time. See the Train learner login guide for full steps.
I'm a learner, logging into the web dashboard
The learner web dashboard (the "My Work" area learners reach from a browser, not the headset) has its own sign-in flow, separate from Trek VR and Train. See the learner dashboard guide for details.
What about password resets, invitations, and lockouts?
A password reset link expires 30 minutes after it's sent — request a new one if it's expired. A new-account invitation link stays valid for 7 days. There's no account lockout after failed attempts; repeated failed logins in a short time trigger a temporary rate limit ("Too many requests. Please try again later.") instead, which clears on its own.
Related articles
- How do I log in to the Transfr Dashboard?
- How do learners log in to the Transfr Trek app?
- How Do Learners Log Into Transfr Train?
- Trek Learner Dashboard Guide
Still need help?
Contact our support team — Monday–Friday, 8am–8pm ET, 646-466-2600, technicalsupport@transfrvr.com.
Last updated: July 30, 2026
