How do I add, edit, or remove users?

For: Super Admins and Admins

Your account has different types of staff users — Super Admins, Admins, Instructors, and Reporters. You can add a new user, edit someone's details, or remove a user who has left, all from the Users area of the Dashboard.

Adding learners? Learners aren't added here — they're added in bulk with Roster or a rostering integration. See How do I add and manage learners?

Add a user

1. In the left menu, select Users.
2. Select the add-user button in the top-right corner.
3. In the Create a User panel, choose a Role — Super Admin, Reporter, Admin, or Instructor.
4. Select the Organization the user belongs to.
5. (Optional) Select a Classroom to assign them to.
6. Under User Details, enter the user's First name, Last name, and Email.
7. Select Create User.

The new user gets an email inviting them to set a password and sign in. Until they do, their Last login stays blank.

Edit a user's details

1. In the left menu, select Users, then open the tab for that user's role (for example, Instructors).
2. Find the user's row and select the three-dot menu on the right.
3. Select Edit Details.
4. Update the fields, then save.

Remove a user

1. In the left menu, select Users, then open the tab for that user's role.
2. Find the user's row and select the three-dot menu.
3. Select Delete.

Removing a user takes away their Dashboard access. It does not delete a learner's completed sim history.

Resend an invite

If a user never received or acted on their invite, select the three-dot menu on their row and choose Resend Invite. They'll get a fresh email to set their password.

The user roles at a glance

• Super Admin — full access across every organization in the account.
• Admin — manages a single organization: its users, classrooms, and curriculum.
• Instructor — runs classrooms and sees their own learners' progress.
• Reporter — view-only access to reporting.

(Learners — the people who use the sims in the headset — are managed separately. See How do I add and manage learners?)

Managing learners

Learners aren't added from the Users page. You add them in bulk with Roster on your Dashboard home, or let a rostering integration (Clever or ClassLink) sync them automatically. See How do I add and manage learners? for the steps.

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Still need help? Contact our support team.